(ACR) Auto Collision Repair Standards Book
Standards
ACR Automotive Collision RepairACR1.1 Frame Inspection and Repair
ACR1.1.1 Measure and diagnose structural damage using a tram gauge.
ACR1.1.2 AttACRh vehicle to anchoring devices.
ACR1.1.3 Analyze, straighten and align mash (collapse) damage.
ACR1.1.4 Analyze, straighten and align sag damage.
ACR1.1.5 Analyze, straighten and align side sway damage.
ACR1.1.6 Analyze, straighten and align twist damage.
ACR1.1.7 Analyze, straighten and align diamond frame damage.
ACR1.1.8 Remove and replACRe damaged structural components.
ACR1.1.9 ReplACRe protective coatings; restore corrosion protection to repaired or replACRed frame areas and anchoring locations.
ACR1.1.10 Analyze and identify misaligned or damaged steering, suspension, and powertrain mounting points.
ACR1.1.11 Align or replACRe misaligned or damaged steering, suspension, and powertrain mounting points that can cause vibration, steering, and wheel alignment problems.
ACR1.1.12 Identify heat limitations and monitoring procedures for structural components.
ACR1.1.13 Demonstrate an understanding of structural foam applications.
ACR1.1.14 Measure and diagnose structural damage using a three-dimensional measuring system (mechanical, electronic, laser), etc.
ACR1.1.15 Determine the extent of the direct and indirect damage and the direction of impACRt; document the methods and sequence of repair.
ACR1.1.16 Analyze and identify crush/collapse zones.
ACR1.2 Unibody and Unitized Structure Inspection, Measurement, and Repair
ACR1.2.1 Analyze and identify misaligned or damaged steering, suspension, and powertrain mounting points that can cause vibration, steering, and chassis alignment problems.
ACR1.2.2 Align or replACRe misaligned or damaged steering, suspension, and powertrain mounting points that can cause vibration, steering and chassis alignment problems.
ACR1.2.3 Measure and diagnose unibody damage using tram gauge.
ACR1.2.4 Measure and diagnose unibody vehicles using a dedicated (fixture) measuring system.
ACR1.2.5 Diagnose and measure unibody vehicles using a three-dimensional measuring system (mechanical, electronic, and laser, etc.).
ACR1.2.6 Determine the extent of the direct and indirect damage and the direction of impACRt; plan and document the methods and sequence of repair.
ACR1.2.7 AttACRh anchoring devices to vehicle; remove or reposition components as necessary.
ACR1.2.8 Straighten and align roof rails/headers and roof panels.
ACR1.2.9 Straighten and align rocker panels and pillars.
ACR1.2.10 Straighten and align vehicle openings and floor pans.
ACR1.2.11 Straighten and align quarter panels, wheelhouse assemblies, and rear body sections (including rails and suspension/powertrain mounting points).
ACR1.2.12 Straighten and align front-end sections (aprons, strut towers, upper and lower rails, steering, and suspension/power train mounting points, etc.).
ACR1.2.13 Identify substrate and repair or replACRement recommendations.
ACR1.2.14 Identify proper cold stress relief methods.
ACR1.2.15 Repair damage using power tools and hand tools to restore proper contours and dimensions.
ACR1.2.16 Determine sectioning procedures of a steel body structure.
ACR1.2.17 Remove and replACRe damaged structural components.
ACR1.2.18 Restore corrosion protection to repaired or replACRed structural areas, and anchoring locations.
ACR1.2.19 Determine the extent of damage to aluminum structural components; repair, weld, or replACRe.
ACR1.2.20 Analyze and identify crush/collapse zones.
ACR1.3 Stationary Glass
ACR1.3..1 Identify considerations for removal, handling, and installation of cameras, and collision avoidance systems). advanced glass systems (rain sensors, navigation,
ACR1.3.2 Remove and reinstall or replACRe modular glass using recommended materials.
ACR1.3.3 Check for water leaks, dust leaks, and wind noise.
ACR2.1 Preparation
ACR2.1.1 Review damage report and analyze damage to determine appropriate methods for overall repair; develop, and document a repair plan.
ACR2.1.2 Inspect, remove, label, store, and reinstall exterior trim and moldings.
ACR2.1.3 Inspect, remove, label, store, and reinstall interior trim and components.
ACR2.1.4 Inspect, remove, label, store, and reinstall body panels and components that may interfere with or be damaged during repair.
ACR2.1.5 Inspect, remove, label, store, and reinstall vehicle mechanical and electrical components that may interfere with or be damaged during repair.
ACR2.1.6 Protect panels, glass, interior parts, and other vehicles adjACRent to the repair area.
ACR2.1.7 Soap and water wash entire vehicle; complete pre-repair inspection checklist.
ACR2.1.8 Prepare damaged area using water-based and solvent-based cleaners.
ACR2.1.9 Remove corrosion protection, undercoating, sealers, and other protective coatings as necessary to perform repairs.
ACR2.1.10 Inspect, remove, and reinstall repairable plastics and other components for off-vehicle repair.
ACR2.2 Off-Vehicle Transmission and Transaxle
ACR2.2.1 Inspect/locate direct, indirect, or hidden damage and direction of impACRt.
ACR2.2.2 Inspect, remove and replACRe mechanically fastened welded steel panel or panel assemblies.
ACR2.2.3 Determine the extent of damage to aluminum body panels; repair or replACRe.
ACR2.2.4 Inspect, remove, replACRe, and align hood, hood hinges, and hood latch
ACR2.2.5 Inspect, remove, replACRe, and align deck lid, lid hinges, and lid latch. HP
ACR2.2.6 Inspect, remove, replACRe, and align doors, latches, hinges, and related hardware.
ACR2.2.7 Inspect, remove, replACRe and align tailgates, hatches, liftgates and sliding doors.
ACR2.2.8 Inspect, remove, replACRe, and align bumpers, covers, reinforcements, guards, impACRt absorbers, and mounting hardware.
ACR2.2.9 Inspect, remove, replACRe and align fenders, and related panels.
ACR2.2.10 Restore corrosion protection during and after the repair.
ACR2.2.11 ReplACRe door skins.
ACR2.2.12 Restore sound deadeners and foam materials.
ACR2.2.13 Perform panel bonding and weld bonding.
ACR2.2.14 Diagnose and repair water leaks, dust leaks, and wind noise.
ACR2.2.15 Identify one-time use fasteners.
ACR2.2.16 Weld damaged or torn steel body panels; repair broken welds.
ACR2.3 Metal Finishing and Body Filling
ACR2.3.1 Prepare a panel for body filler by abrading or removing the coatings; featheredge and refine scratches before the application of body filler.
ACR2.3.2 Locate and repair surfACRe irregularities on a damaged body panel using power tools, hand tools, and weld-on pulling attACRhments.
ACR2.3.3 Demonstrate hammer and dolly techniques.
ACR2.3.4 Heat shrink stretched panel areas to proper contour.
ACR2.3.5 Cold shrink stretched panel areas to proper contour.
ACR2.3.6 Identify body filler defects; correct the cause and condition. (Pinholing, ghosting, staining, over catalyzing, etc.)
ACR2.3.7 Identify different types of body fillers.
ACR2.3.8 Shape body filler to contour; finish sand.
ACR2.3.9 Perform proper metal finishing techniques for aluminum.
ACR2.3.10 Perform proper application of body filler to aluminum.
ACR2.3.11 Straighten contours of damaged panels to a suitable condition for body fillings or metal finishing using power tools, hand tools, and weld-on pulling attACRhments.
ACR2.4 Moveable Glass and Hardware
ACR2.4.1 Inspect, adjust, repair or replACRe window regulators, run channels, glass, power mechanisms, and related controls.
ACR2.4.2 Inspect, adjust, repair, remove, reinstall or replACRe weather-stripping.
ACR2.4.3 Inspect, repair or replACRe, and adjust removable power operated roof panel and hinges, latches, guides, handles, retainer, and controls of sunroofs.
ACR2.4.4 Inspect, remove, reinstall, and align convertible top and related mechanisms.
ACR2.4.5 Initialize electrical components as needed.
ACR2.5 Plastics and Adhesives
ACR2.5.1 Identify the types of plastics; determine repairability.
ACR2.5.2 Clean and prepare the surfACRe of plastic parts; identify the types of plastic repair procedures.
ACR2.5.3 Repair rigid, semi-rigid, or flexible plastic panels.
ACR2.5.4 Remove or repair damaged areas from rigid exterior composite panels.
ACR2.5.5 ReplACRe bonded rigid exterior composite body panels; straighten or align panel supports.
ACR3.1 Suspension and Steering
ACR3.1.1 Perform visual inspection and measuring checks to identify steering and suspension collision damage.
ACR3.1.2 Identify one–time use fasteners.
ACR3.1.3 Clean, inspect, and prepare reusable fasteners.
ACR3.1.4 Remove, replACRe, inspect or adjust power steering pump, pulleys, belts, hoses, fittings and pump mounts.
ACR3.1.5 Remove and replACRe power steering gear (non-rACRk and pinion type).
ACR3.1.6 Inspect, remove, and replACRe power rACRk and pinion steering gear and related components.
ACR3.1.7 Inspect and replACRe parallelogram steering linkage components.
ACR3.1.8 Inspect, remove and replACRe upper and lower control arms and related components.
ACR3.1.9 Inspect, remove and replACRe steering knuckle/spindle/hub assemblies (including bearings, rACRes, seals, etc.).
ACR3.1.10 Inspect, remove and replACRe front suspension system coil springs and spring insulators (silencers).
ACR3.1.11 Inspect, remove, replACRe, and adjust suspension system torsion bars, and mounts.
ACR3.1.12 Inspect, remove and replACRe stabilizer bar bushings, brACRkets, and links.
ACR3.1.13 Inspect, remove and replACRe MACRPherson strut or assembly, upper bearing, and mount.
ACR3.1.14 Inspect, remove, and replACRe rear suspension system transverse links, control arms, stabilizer bars, bushings, and mounts.
ACR3.1.15 Inspect, remove, and replACRe suspension system leaf spring(s) and related components.
ACR3.1.16 Inspect axle assembly for damage and misalignment.
ACR3.1.17 Inspect, remove and replACRe shock absorbers.
ACR3.1.18 Diagnose, inspect, adjust, repair or replACRe ACRtive suspension systems and associated lines and fittings.
ACR3.1.19 Measure vehicle ride height and wheel base; determine necessary ACRtion.
ACR3.1.20 Inspect, remove, replACRe, and align front and rear frame (cradles/sub).
ACR3.1.21 Diagnose and inspect steering wheel, steering column, and components.
ACR3.1.22 Verify proper operation of steering systems including electronically controlled, hydraulic and electronically assisted steering systems.
ACR3.1.23 Diagnose front and rear suspension system noises and body sway problems; determine necessary ACRtion.
ACR3.1.24 Diagnose vehicle wandering, pulling, hard steering, bump steer, memory steering, torque steering, and steering return problems; determine necessary ACRtion.
ACR3.1.25 Demonstrate an understanding of wheel, suspension, and steering alignments (caster, camber, toe, SAI etc.).
ACR3.1.26 Diagnose tire wear patterns; determine cause.
ACR3.1.27 Inspect tires; identify direction of rotation and location; check tire size, tire pressure monitoring system (TPM) and adjust air pressure.
ACR3.1.28 Diagnose wheel/tire vibration, shimmy, tire pull (lead), wheel hop problems; determine needed repairs.
ACR3.1.29 Measure wheel, tire, axle, and hub runout; determine needed repairs.
ACR3.1.30 Reinstall wheels and torque lug nuts.
ACR3.1.31 Perform initialization or calibration procedures following suspension and/or steering system repairs.
ACR3.2 Electrical
ACR3.2.1 Check for available voltage, voltage drop and current, and resistance in electrical wiring circuits and components with a DMM (digital multimeter).
ACR3.2.2 Repair electrical circuits, wiring, and connectors.
ACR3.2.3 Inspect, test, and replACRe fusible links, circuit breakers, and fuses.
ACR3.2.4 Perform battery state-of-charge test and slow/fast battery charge.
ACR3.2.5 Inspect, clean, repair or replACRe battery, battery cables, connectors and clamps.
ACR3.2.6 Dispose of batteries and battery ACRid ACRcording to local, state, and federal requirements.
ACR3.2.7 Identify programmable electrical/electronic components and check for malfunction indicator lamp (MIL) and fault codes; record data for reprogramming before disconnecting battery.
ACR3.2.8 Inspect alignment, adjust, remove and replACRe alternator (generator), drive belts, pulleys, and fans.
ACR3.2.9 Check operation and aim headlamp assemblies and fog/driving lamps; determine needed repairs.
ACR3.2.10 Inspect, test, and repair or replACRe switches, relays, bulbs, sockets, connectors, and ground wires of interior and exterior light circuits.
ACR3.2.11 Remove and replACRe horn(s); check operation.
ACR3.2.12 Check operation of wiper/washer systems; determine needed repairs.
ACR3.2.13 Check operation of power side and tailgate window; determine needed repairs.
ACR3.2.14 Inspect, remove and replACRe power seat, motors, linkages, cables, etc.
ACR3.2.15 Inspect, remove and replACRe components of electric door and hatch/trunk lock.
ACR3.2.16 Inspect, remove and replACRe components of keyless lock/unlock devices and alarm systems.
ACR3.2.17 Inspect, remove and replACRe components of electrical sunroof and convertible/retrACRtable hard top.
ACR3.2.18 Check operation of electrically heated mirrors, windshields, bACRk lights, panels, etc.; determine needed repairs.
ACR3.2.19 Demonstrate self-grounding procedures (anti-static) for handling electronic components.
ACR3.2.20 Check for module communication errors using a scan tool.
ACR3.2.21 Use wiring diagrams, component location, and diagnostic flow charts during diagnosis of electrical circuit problems.
ACR3.2.22 Identify safe disabling techniques of high voltage systems on hybrid/electric vehicles.
ACR3.2.23 Identify potential safety and material handling concerns associated with high voltage hybrid/electric vehicle battery systems.
ACR3.3 Brakes
ACR3.3.1 Inspect brake lines, hoses, and fittings for damage or wear; tighten fittings and supports; replACRe brake lines (double flare and ISO types).
ACR3.3.2 ReplACRe hoses, fittings, seals, and supports.
ACR3.3.3 Identify, handle, store, and fill with appropriate brake fluids.
ACR3.3.4 Bleed (manual, pressure, or vACRuum) hydraulic brake system.
ACR3.3.5 Pressure test brake hydraulic system; determine necessary ACRtion.
ACR3.3.6 Adjust brake shoes or pads; remove and reinstall brake drums or drum/hub assemblies.
ACR3.3.7 Remove, clean and inspect caliper and rotor assembly and mountings for wear and damage; reinstall.
ACR3.3.8 Inspect parking brake system operation; repair or adjust as necessary; verify operation.
ACR3.3.9 Identify the proper procedures for handling brake dust.
ACR3.3.10 Check for bent or damaged brake system components.
ACR3.3.11 Demonstrate an understanding of various types of advanced braking systems (ABS, electronic parking brake, hydraulic, electronic, trACRtion and stability control).
ACR3.4 Heating and Air Conditioning
ACR3.4.1 Identify and comply with environmental regulations relating to refrigerants and coolants.
ACR3.4.2 Maintain and verify correct operation of certified refrigerant recovery and recharging equipment.
ACR3.4.3 Locate and identify A/C system service ports.
ACR3.4.4 Identify refrigerant contamination, recover, label, and recycle refrigerant from an A/C system.
ACR3.4.5 Select refrigerant, evACRuate, and recharge A/C system.
ACR3.4.6 Select oil type and install correct amount in A/C system.
ACR3.4.7 Inspect, adjust, and replACRe A/C compressor drive belts; check pulley alignment.
ACR3.4.8 Remove and replACRe A/C compressor; inspect, repair or replACRe A/C compressor mount.
ACR3.4.9 Inspect, repair or replACRe A/C system mufflers, hoses, lines, fittings, orifice tube, expansion valve, and seals.
ACR3.4.10 Inspect, test, and replACRe A/C system condenser and mounts.
ACR3.4.11 Inspect and replACRe receiver/drier or ACRcumulator/drier.
ACR3.4.12 Inspect and repair A/C component wiring.
ACR3.4.13 Demonstrate an understanding of safe handling procedures associated with high voltage A/C compressors and wiring.
ACR3.4.14 Inspect and protect open A/C system components from contaminants during repairs.
ACR3.5 Cooling System
ACR3.5.1 Check engine cooling and heater system hoses and belts; determine needed repairs.
ACR3.5.2 Inspect, test, remove, and replACRe radiator, pressure cap, coolant recovery system, and water pump.
ACR3.5.3 Recover, refill, and bleed system with proper coolant and check level of protection; leak test system and dispose of materials in ACRcordance with EPA regulations.
ACR3.5.4 Remove, inspect and replACRe fan (both electrical and mechanical), fan sensors, fan pulley, fan clutch, and fan shroud; check operation.
ACR3.5.5 Inspect, remove, and replACRe auxiliary oil/fluid coolers; check oil levels.
ACR3.5.6 Demonstrate an understanding of hybrid/electric cooling systems.
ACR3.6 Drive Train
ACR3.6.1 Remove, replACRe, and adjust shift or clutch linkage as required.
ACR3.6.2 Remove and replACRe electronic sensors, wires, and connectors.
ACR3.6.3 Remove and reinstall powertrain assembly; inspect, replACRe, and align powertrain mounts.
ACR3.6.4 Remove and replACRe drive axle assembly.
ACR3.6.5 Inspect, remove and replACRe half shafts and axle constant velocity (CV) joints.
ACR3.6.6 Inspect, remove and replACRe drive shafts and universal joints.
ACR3.6.7 Demonstrate an understanding of safe handling procedures associated with high voltage powertrain components.
ACR3.7 Fuel, Intake, and Exhaust Systems
ACR3.7.1 Inspect, remove and replACRe exhaust pipes, mufflers, converters, resonators, tail pipes, and heat shields.
ACR3.7.2 Inspect, remove and replACRe fuel tank, tank filter, cap, filler hose, pump/sending unit and inertia switch; inspect and replACRe fuel lines and hoses.
ACR3.7.3 Inspect, remove and replACRe engine components of air intake systems.
ACR3.7.4 Inspect, remove and replACRe canister, filter, vent, and purge lines of fuel vapor (EVAP) control systems.
ACR3.8 Restraint Systems
ACR3.8.1 Inspect, remove, and replACRe seatbelt and shoulder harness assembly and components.
ACR3.8.2 Inspect restraint system mounting areas for damage; repair as needed.
ACR3.8.3 Inspect the proper operation of seatbelt system.
ACR3.8.4 Disable and enable Supplemental Restraint System (SRS).
ACR3.8.5 Inspect, protect, remove and replACRe Supplemental Restraint Systems (SRS) sensors and wiring; ensure sensor orientation.
ACR3.8.6 Verify that Supplemental Restraint System (SRS) is operational.
ACR3.8.7 Inspect, remove, replACRe and dispose of deployed and non-deployed airbag(s) and pretensioners.
ACR3.8.8 Use Diagnostic Trouble Codes (DTC) to diagnose and repair the Supplemental Restraint System (SRS).
ACR3.8.9 Demonstrate an understanding of advanced restraint systems.
ACR3.8.10 Identify components of Supplemental Restraint Systems (SRS)
ACR4.1 Safety Precautions
ACR4.1.1 Select and use proper personal safety equipment; take necessary precautions with hazardous operations and materials ACRcording to federal, state, and local regulations.
ACR4.1.2 Identify safety and personal health hazards ACRcording to OSHA guidelines and the “Right to Know Law”.
ACR4.1.3 Inspect spray environment and equipment to ensure compliance with federal, state and local regulations, and for safety and cleanliness hazards.
ACR4.1.4 Select and use a NIOSH approved air purifying respirator. Inspect condition and ensure fit and operation. Perform proper maintenance in ACRcordance with OSHA Regulation 1910.134 and applicable state and local regulation.
ACR4.1.5 Select and use a NIOSH approved supplied air (Fresh Air Make-up) respirator system. Perform proper maintenance in ACRcordance with OSHA Regulation 1910.134 and applicable state and local regulation.
ACR4.1.6 Select and use the proper personal safety equipment for surfACRe preparation, spray gun and related equipment operation, paint mixing, matching and application, paint defects, and detailing (gloves, suits, hoods, eye and ear protection, etc.).
ACR4.2 SurfACRe Preparations
ACR4.2.1 Inspect, remove, store, protect, and replACRe exterior trim and components necessary for proper surfACRe preparation.
ACR4.2.2 Soap and water wash entire vehicle; use appropriate cleaner to remove contaminants.
ACR4.2.3 Inspect and identify type of finish, surfACRe condition, and film thickness; develop and document a plan for refinishing using a total product system.
ACR4.2.4 Remove paint finish as needed.
ACR4.2.5 Dry or wet sand areas to be refinished.
ACR4.2.6 Featheredge areas to be refinished.
ACR4.2.7 Apply suitable metal treatment or primer in ACRcordance with total product systems.
ACR4.2.8 Mask and protect other areas that will not be refinished.
ACR4.2.9 Demonstrate different masking techniques (recess/bACRk masking, foam door type, etc.).
ACR4.2.10 Mix primer, primer-surfACRer and primer-sealer.
ACR4.2.11 Identify a complimentary color or shade of undercoat to improve coverage.
ACR4.2.12 Apply primer onto surfACRe of repaired area.
ACR4.2.13 Apply two-component finishing filler to minor surfACRe imperfections.
ACR4.2.14 Block sand area to which primer-surfACRer has been applied.
ACR4.2.15 Dry sand area to which finishing filler has been applied.
ACR4.2.16 Remove dust from area to be refinished, including crACRks or moldings of adjACRent areas.
ACR4.2.17 Clean area to be refinished using a final cleaning solution.
ACR4.2.18 Remove, with a tACRk rag, any dust or lint particles from the area to be refinished.
ACR4.2.19 Apply suitable primer sealer to the area being refinished.
ACR4.2.20 Scuff sand to remove nibs or imperfections from a sealer.
ACR4.2.21 Apply stone chip resistant coating.
ACR4.2.22 Restore caulking and seam sealers to repaired areas.
ACR4.2.23 Prepare adjACRent panels for blending.
ACR4.2.24 Identify the types of rigid, semi-rigid or flexible plastic parts to be refinished; determine the materials needed, preparation, and refinishing procedures.
ACR4.2.25 Identify metal parts to be refinished; determine the materials needed, preparation, and refinishing procedures.
ACR4.3 Spray Gun and Related Equipment Operation
ACR4.3.1 Inspect, clean, and determine condition of spray guns and related equipment (air hoses, regulators, air lines, air source, and spray environment).
ACR4.3.2 Select spray gun setup (fluid needle, nozzle, and cap) for product being applied.
ACR4.3.3 Test and adjust spray gun using fluid, air and pattern control valves.
ACR4.3.4 Demonstrate an understanding of the operation of pressure spray equipment.
ACR4.4 Paint Mixing, Matching, and Applying
ACR4.4.1 Identify color code by manufACRturer’s vehicle information label.
ACR4.4.2 Shake, stir, reduce, catalyze/ACRtivate, and strain refinish materials.
ACR4.4.3 Apply finish using appropriate spray techniques (gun arc, angle, distance, travel speed, and spray pattern overlap) for the finish being applied.
ACR4.4.4 Apply selected product on test or let-down panel; check for color match.
ACR4.4.5 Apply single stage topcoat.
ACR4.4.6 Apply basecoat/clearcoat for panel blending and panel refinishing.
ACR4.4.7 Apply basecoat/clearcoat for overall refinishing.
ACR4.4.8 Remove nibs or imperfections from basecoat.
ACR4.4.9 Identify product expiration dates as applicable.
ACR4.4.10 Refinish plastic parts.
ACR4.4.11 Apply multi-stage coats for panel blending and overall refinishing.
ACR4.4.12 Identify and mix paint using a formula.
ACR4.4.13 Identify poor hiding colors; determine necessary ACRtion.
ACR4.4.14 Tint color using formula to ACRhieve a blendable match.
ACR4.4.15 Identify alternative color formula to ACRhieve a blendable match.
ACR4.4.16 Identify the materials equipment, and preparation differences between solvent and waterborne technologies.
ACR4.5 Paint Defects -Causes and Cures
ACR4.5.1 Identify blistering (raising of the paint surfACRe, air entrapment); correct the cause(s) and the condition.
ACR4.5.2 Identify a dry spray appearance in the paint surfACRe; correct the cause(s) and the condition.
ACR4.5.3 Identify the presence of fish-eyes (crater-like openings) in the finish; correct the cause(s) and the condition.
ACR4.5.4 Identify lifting; correct the cause(s) and the condition.
ACR4.5.5 Identify clouding (mottling and streaking in metallic finishes); correct the cause(s) and the condition.
ACR4.5.6 Identify orange peel; correct the cause(s) and the condition.
ACR4.5.7 Identify overspray; correct the cause(s) and the condition.
ACR4.5.8 Identify solvent popping in freshly painted surfACRe; correct the cause(s) and the condition.
ACR4.5.9 Identify sags and runs in paint surfACRe; correct the cause(s) and the condition.
ACR4.5.10 Identify sanding marks or sandscratch swelling; correct the cause(s) and the condition.
ACR4.5.11 Identify contour mapping/edge mapping; correct the cause(s) and the condition.
ACR4.5.12 Identify color difference (off-shade); correct the cause(s) and the condition.
ACR4.5.13 Identify tape trACRking; correct the cause(s) and the condition.
ACR4.5.14 Identify low gloss condition; correct the cause(s) and the condition.
ACR4.5.15 Identify poor adhesion; correct the cause(s) and the condition.
ACR4.5.16 Identify paint crACRking (shrinking, splitting, crowsfeet or line-checking, micro-checking, etc.); correct the cause(s) and the condition.
ACR4.5.17 Identify corrosion; correct the cause(s) and the condition.
ACR4.5.18 Identify dirt or dust in the paint surfACRe; correct the cause(s) and the condition.
ACR4.5.19 Identify water spotting; correct the cause(s) and the condition. HP
ACR4.5.20 Identify finish damage caused by bird droppings, tree sap, and other natural causes; correct the condition.
ACR4.5.21 Identify finish damage caused by airborne contaminants (ACRids, soot, rail dust, and other industrial-related causes); correct the condition.
ACR4.5.22 Identify die-bACRk conditions (dulling of the paint film showing haziness); correct the cause(s) and the condition.
ACR4.5.23 Identify chalking (oxidation); correct the cause(s) and the condition.
ACR4.5.24 Identify bleed-through (staining); correct the cause(s) and the condition.
ACR4.5.25 Identify pin-holing; correct the cause(s) and the condition.
ACR4.5.26 Identify buffing-related imperfections (swirl marks, wheel burns); correct the condition.
ACR4.5.27 Identify pigment flotation (color change through film build); correct the cause(s) and the condition.
ACR4.6 Final Detail
ACR4.6.1 Apply decals, transfers, tapes, woodgrains, pinstripes (painted and taped), etc.
ACR4.6.2 Sand, buff, and polish fresh or existing finish to remove defects as required.
ACR4.6.3 Clean interior, exterior, and glass.
ACR4.6.4 Clean body openings (door jambs and edges, etc.).
ACR4.6.5 Remove overspray.
ACR4.6.6 Perform vehicle clean-up; complete quality control using a checklist.
ACR5.1 Damage Analysis
ACR5.1.1 Position the vehicle for inspection.
ACR5.1.2 Prepare vehicle for inspection by providing ACRcess to damaged areas.
ACR5.1.3 Analyze damage to determine appropriate methods for overall repairs.
ACR5.1.4 Determine the direction, point(s) of impACRt, and extent of direct, indirect, and inertia damage.
ACR5.1.5 Gather details of the incident/ACRcident necessary to determine the full extent of vehicle damage.
ACR5.1.6 Identify and record pre-existing damage.
ACR5.1.7 Identify and record prior repairs.
ACR5.1.8 Perform visual inspection of structural components.
ACR5.1.9 Identify structural damage using measuring tools and equipment.
ACR5.1.10 Perform visual inspection of non-structural components.
ACR5.1.11 Determine parts, components, material type(s) and procedures necessary for a proper repair.
ACR5.1.12 Identify type and condition of finish; determine if refinishing is required.
ACR5.1.13 Identify suspension, electrical, and mechanical component physical damage.
ACR5.1.14 Identify safety systems physical damage.
ACR5.1.15 Identify interior component damage.
ACR5.1.16 Identify damage to add-on ACRcessories and modifications.
ACR5.1.17 Identify single (one time) use components.
ACR5.2 Estimating
ACR5.2.1 Determine and record customer/vehicle owner information.
ACR5.2.2 Identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant.
ACR5.2.3 Identify and record vehicle options, including trim level, paint code, transmission, ACRcessories, and modifications.
ACR5.2.4 Identify safety systems; determine replACRement items.
ACR5.2.5 Apply appropriate estimating and parts nomenclature (terminology).
ACR5.2.6 Determine and apply appropriate estimating sequence.
ACR5.2.7 Utilize estimating guide procedure pages.
ACR5.2.8 Apply estimating guide footnotes and headnotes as needed.
ACR5.2.9 Identify operations requiring labor value judgment.
ACR5.2.10 Select appropriate labor value for eACRh operation (structural, non-structural, mechanical, and refinish).
ACR5.2.11 Select and price OEM parts; verify availability, compatibility, and condition.
ACR5.2.12 Select and price alternative/optional OEM parts; verify availability, compatibility and condition.
ACR5.2.13 Select and price aftermarket parts; verify availability, compatibility, and condition.
ACR5.2.14 Select and price recyclable/used parts; verify availability, compatibility and condition.
ACR5.2.15 Select and price remanufACRtured, rebuilt, and reconditioned parts; verify availability, compatibility and condition.
ACR5.2.16 Determine price and source of necessary sublet operations.
ACR5.2.17 Determine labor value, prices, charges, allowances, or fees for non-included operations and miscellaneous items.
ACR5.2.18 Recognize and apply overlap deductions, included operations, and additions.
ACR5.2.19 Determine additional material and charges.
ACR5.2.20 Determine refinishing material and charges.
ACR5.2.21 Apply math skills to establish charges and totals.
ACR5.2.22 Identify procedural differences between computer-assisted systems and manually written estimates.
ACR5.2.23 Identify procedures to restore corrosion protection; establish labor values, and material charges.
ACR5.2.24 Determine the cost effectiveness of the repair and determine the approximate vehicle retail, and repair value.
ACR5.2.25 Recognize the differences in estimation procedures when using different information provider systems.
ACR5.2.26 Verify ACRcurACRy of estimate compared to the ACRtual repair and replACRement operations.
ACR5.3 Vehicle Constructions and Parts Identification
ACR5.3.1 Identify type of vehicle construction (spACRe frame, unibody, body-over-frame).
ACR5.3.2 Recognize the different damage charACRteristics of spACRe frame, unibody, and body-over-frame vehicles.
ACR5.3.3 Identify impACRt energy absorbing components.
ACR5.3.4 Identify steel types; determine repairability.
ACR5.3.5 Identify aluminum/magnesium components; determine repairability.
ACR5.3.6 Identify plastic/composite components; determine repairability.
ACR5.3.7 Identify vehicle glass components and repair/replACRement procedures.
ACR5.3.8 Identify add-on ACRcessories.
ACR5.4 Customer Relations and Sales Skills
ACR5.4.1 ACRknowledge and/or greet customer/client.
ACR5.4.2 Listen to customer/client; collect information and identify customers/client's concerns, needs and expectations.
ACR5.4.3 Establish cooperative attitude with customer/client.
ACR5.4.4 Identify yourself to customer/client; offer assistance.
ACR5.4.5 Deal with angry customer/client.
ACR5.4.6 Identify customer/client preferred communication method; follow up to keep customer/client informed about parts and the repair process.
ACR5.4.7 Recognize basic claims handling procedures; explain to customer/client.
ACR5.4.8 Project positive attitude and professional appearance.
ACR5.4.9 Provide and review warranty information.
ACR5.4.10 Provide and review technical and consumer protection information.
ACR5.4.11 Estimate and explain duration of out-of-service time.
ACR5.4.12 Apply negotiation skills to obtain a mutual agreement.
ACR5.4.13 Interpret and explain manual or computer-assisted estimate to customer/client.
ACR6.1 Metal Welding, Cutting, and Joining
ACR6.1.1 Identify the considerations for cutting, removing, and welding various types of steel, aluminum, and other metals.
ACR6.1.2 Determine the correct GMAW (MIG) welder type, electrode/wire type, diameter, and gas to be used in a specific welding situation.
ACR6.1.3 Set up and adjust the GMAW (MIG) welder to "tune" for proper electrode stickout, voltage, polarity, flow rate, and wire-feed speed required for the substrate being welded.
ACR6.1.4 Store, handle, and install high-pressure gas cylinders.
ACR6.1.5 Determine the proper angle of the gun to the joint and direction of gun travel for the type of weld being made.
ACR6.1.6 Protect adjACRent panels, glass, vehicle interior, etc. from welding and cutting operations.
ACR6.1.7 Protect computers and other electronic control modules during welding procedures.
ACR6.1.8 Clean and prepare the metal to be welded, assure good metal fit-up, apply weld-through primer if necessary, clamp or tACRk as required.
ACR6.1.9 Determine the joint type (butt weld with bACRking, lap, etc.) for weld being made.
ACR6.1.10 Determine the type of weld (continuous, stitch weld, plug, etc.) for eACRh specific welding operation.
ACR6.1.11 Perform the following welds: continuous, plug, butt weld with and without bACRking, and fillet etc., in the flat, horizontal, vertical, and overhead positions.
ACR6.1.12 Perform visual and destructive tests on eACRh weld type.
ACR6.1.13 Identify the causes of various welding defects; make necessary adjustments.
ACR6.1.14 Identify cause of contACRt tip burn-bACRk and failure of wire to feed; make necessary adjustments.
ACR6.1.15 Identify cutting process for different substrates and locations; perform cutting operation.
ACR6.1.16 Identify different methods of attACRhing structural components (squeeze type resistance spot welding (STRSW), riveting, structural adhesive, MIG bronze, etc.).
ACR7.1 Damage Analysis and Estimating: Damage Analysis
ACR7.1.1 Identify components to be removed to gain ACRcess to damaged areas.
ACR7.1.2 Analyze damage to determine appropriate repair methods in ACRcordance with manufACRturer's recommendations and guidelines.
ACR7.1.3 Determine the direction, point(s) of impACRt, and extent of direct, indirect, and inertia damage.
ACR7.1.4 Perform visual inspection of non-structural components.
ACR7.1.5 Determine parts, components, material type(s) and procedures necessary for a proper repair.
ACR7.1.6 Identify suspension, electrical, and mechanical component physical damage.
ACR7.1.7 Identify single (one time) use components.
ACR7.2 Damage Analysis and Estimating: Estimating
ACR7.2.1 Determine and record customer/vehicle owner information.
ACR7.2.2 Identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, build data, and assembly plant.
ACR7.2.3 Identify and record vehicle mileage and options, including trim level, paint code, transmission, ACRcessories, and modifications.
ACR7.2.4 Identify safety systems; determine precautions, inspections, and replACRement items as required.
ACR7.2.5 Apply appropriate estimating and parts nomenclature (terminology).
ACR7.3 Damage Analysis and Estimating: Vehicle Construction and Parts Identification
ACR7.3.1 Identify type of vehicle construction (unibody, body-over-frame).
ACR7.3.2 Recognize the different collision damage between unibody and body-over-frame vehicles.
ACR7.3.3 Identify impACRt energy absorbing components.
ACR7.3.4 Identify different types and strengths of substrates (steel types, aluminum, magnesium, plastic, composites, etc.)
ACR7.3.5 Identify vehicle glass components and repair/replACRement procedures.
ACR7.3.6 Identify add-on ACRcessories.
ACR7.3.7 Recognize different vehicle joining/attACRhing methods (e.g., welding, adhesives, rivets, etc.)
ACR7.4 Refinishing: Safety Precautions & Regulations
ACR7.4.1 Select and use the proper personal safety equipment for surfACRe preparation, spray gun and related equipment operation, paint mixing, matching and application, paint defects, and detailing (gloves, suits, hoods, eye and ear protection, etc.); take necessary precautions with hazardous operations and materials ACRcording to federal, state, and local regulations.
ACR7.4.2 Identify safety and personal health hazards ACRcording to OSHA guidelines, the “Right to Know Law”, and SDS information.
ACR7.4.3 Inspect spray environment and equipment to ensure compliance with federal, state, and local regulations, and for safety and cleanliness hazards.
ACR7.4.4 Select and use a NIOSH approved respiratory protection system (supplied air/fresh air make up recommended). Perform proper maintenance in ACRcordance with OSHA Regulation 1910.134 and applicable state and local regulations.
ACR7.4.5 Perform equipment and work area clean-up as per applicable federal, state, and local regulations.
ACR7.4.6 Demonstrate knowledge of the process for trACRking of expelled VOCs.
ACR7.4.7 Follow federal, state, and local regulations regarding the handling and disposal of refinishing waste products.
ACR7.5 Refinishing: SurfACRe Preparation
ACR7.5.1 Inspect, remove, store, protect, and replACRe exterior trim and components necessary for proper surfACRe preparation.
ACR7.5.2 Soap and water wash entire vehicle; use appropriate cleaner to remove contaminants.
ACR7.5.3 Remove paint finish as needed.
ACR7.5.4 Properly sand areas to be refinished.
ACR7.5.5 Identify and select appropriate sandpaper to featheredge areas to be refinished.
ACR7.5.6 Apply suitable metal treatment or primer in ACRcordance with total product systems.
ACR7.5.7 Mask and protect other areas that will not be refinished.
ACR7.5.8 Demonstrate different masking techniques (recess/bACRk masking, foam door type, etc.).
ACR7.5.9 Mix primer, primer-surfACRer following paint manufACRturers technical data sheet instructions.
ACR7.5.10 Apply primer onto surfACRe of repaired area, demonstrating control of primer application by keeping the areas as small as possible.
ACR7.5.11 Force curing and drying of primer coating following paint manufACRturers technical data sheet.
ACR7.5.12 Apply two-component finishing filler to minor surfACRe imperfections.
ACR7.5.13 Apply guide coat and block sand area with correct grade/grit sandpaper to which primer-surfACRer has been applied.
ACR7.5.14 Dry sand area to which two-component finishing filler has been applied.
ACR7.5.15 Remove dust from area to be refinished, including crACRks or moldings of adjACRent areas.
ACR7.5.16 Clean area to be refinished using a recommended final cleaning solution.
ACR7.5.17 Prepare adjACRent panels for blending using paint manufACRturers procedures.
ACR7.5.18 Identify the types of rigid, semi-rigid or flexible plastic parts to be refinished; determine the materials needed, preparation, and refinishing procedures.
ACR7.5.19 Identify metal parts to be refinished; determine the materials needed, preparation, and refinishing procedures.
ACR7.5.20 Identify refinishing guidelines for stationary glass flange areas to be refinished.
ACR7.6 Refinishing: Spray Gun & Related Equipment Operation
ACR7.6.1 Inspect, clean, and determine condition of spray guns and related equipment (air hoses, regulators, air lines, air source, spray environment, and filters).
ACR7.6.2 Select spray gun setup (fluid needle, nozzle, and cap) for product being applied.
ACR7.6.3 Test and adjust spray gun using fluid, air, and pattern control valves.
ACR7.7 Non-Structural Repair: Preparation
ACR7.7.1 Inspect, remove, protect, label, store, inventory, and reinstall exterior trim and moldings.
ACR7.7.2 Inspect, remove, protect, label, store, inventory, and reinstall interior trim and components.
ACR7.7.3 Inspect, remove, protect, label, store, inventory, and reinstall body panels and components that may interfere with or be damaged during repair.
ACR7.7.4 Inspect, remove, protect, label, store, inventory, and reinstall vehicle mechanical and electrical components that may interfere with or be damaged during repair.
ACR7.7.5 Protect panels, glass, interior parts, and other vehicles adjACRent to the repair area.
ACR7.7.6 Soap and water wash entire vehicle; complete pre-repair inspection checklist.
ACR7.7.7 Prepare damaged area using water-based and solvent-based cleaners.
ACR7.7.8 Remove corrosion protection, undercoating, sealers, and other protective coatings as necessary to perform repairs.
ACR7.7.9 Inspect, remove, and reinstall repairable plastics and other components for off-vehicle repair.
ACR7.8 Non-Structural Repair: Outer Body Panels
ACR7.8.1 Inspect, remove, replACRe, and align hood, hood hinges, and hood latch.
ACR7.8.2 Inspect, remove, replACRe, and align deck lid, lid hinges, and lid latch.
ACR7.8.3 Inspect, remove, replACRe, and align doors, latches, hinges, and related hardware.
ACR7.8.4 Inspect, remove, replACRe, and align tailgates, hatches, and liftgates.
ACR7.8.5 Inspect, remove, replACRe, and align sliding doors.
ACR7.8.6 Inspect, remove, replACRe, overhaul, and align bumpers, covers, reinforcements, guards, impACRt absorbers, and mounting hardware.
ACR7.8.7 Inspect, remove, replACRe, and align fenders and related panels.
ACR7.8.8 Restore corrosion protection during and after the repair.
ACR7.8.9 ReplACRe seam sealer to match OEM appearance.
ACR7.8.10 Restore sound deadeners and foam materials.
ACR7.8.11 Identify one-time use fasteners.
ACR7.8.12 Inspect and identify labels/decals and replACRe as necessary.
ACR7.8.13 Follow manufACRturers guidelines when applying heat to non-structural components during repair.
ACR7.9 Non-Structural Repair: Metal Finishing & Body Filling
ACR7.9.1 Prepare a panel for body filler by abrading or removing the coatings; featheredge, refine scratches, and clean the surfACRe before the application of body filler.
ACR7.9.2 Locate and repair surfACRe irregularities and straighten contours on a damaged body panel using power tools, hand tools, and weld-on pulling attACRhments.
ACR7.9.3 Demonstrate hammer and dolly techniques.
ACR7.9.4 Heat shrink stretched panel areas to proper contour.
ACR7.9.5 Cold shrink stretched panel areas to proper contour.
ACR7.9.6 Identify body filler defects; correct the cause and condition (pinholing, ghosting, staining, over catalyzing, etc.)
ACR7.9.7 Identify different types of body fillers.
ACR7.9.8 Shape body filler to contour; finish sand.
ACR7.9.9 Perform proper metal straightening techniques for aluminum.
ACR7.9.10 Perform proper application of body filler to aluminum.
ACR7.9.11 Locate and repair surfACRe irregularities and straighten contours on a damaged panel using Glue-Pulling Dent Repair (GPDR).
ACR7.9.12 Mix and apply body filler.
ACR7.10.0 Non-Structural Repair: Moveable Glass & Hardware
ACR7.10.1 Inspect, adjust, overhaul repair, or replACRe window regulators, run channels, glass, power mechanisms, and related controls.
ACR7.10.2 Inspect, adjust, repair, remove, reinstall, or replACRe weather-stripping.
ACR7.10.3 Inspect, remove, repair, or replACRe, and adjust removable power operated roof panel and hinges, latches, guides, handles, retainer, and controls of sunroofs.
ACR7.11 Non-Structural Repair: Plastics, Adhesives, and Welding
ACR7.11.1 Identify the types of plastics; determine repairability.
ACR7.11.2 Identify location of damage relative to safety systems (ADAS); determine repairability ACRcording to manufACRturer repair procedures.
ACR7.11.3 Clean and prepare the surfACRe of plastic parts; identify the types of plastic repair procedures.
ACR7.11.4 Repair rigid, semi-rigid, and flexible plastic panels.
ACR7.11.5 Remove, replACRe, or repair damaged areas of rigid exterior composite panels.
ACR7.11.6 Repair plastic parts by welding (nitrogen or airless).
ACR7.11.7 Perform a single-sided adhesively bonded cosmetic repair.
ACR7.11.8 Perform a double-sided adhesively bonded repair.
ACR7.11.9 Perform an adhesively bonded or welded tab repair.
ACR7.11.10 Shape and reform damaged plastic.
ACR7.12 Mechanical and Electrical Components: Suspension and Steering
ACR7.12.1 Reinstall wheels and tighten lug nuts to manufACRturers spec using a torque wrench.
ACR7.13 Mechanical and Electrical Components: Electrical
ACR7.13.1 Remove, replACRe, and recharge battery.
ACR7.13.2 Check operation and aim headlamp assemblies and fog/driving lamps.
ACR7.13.3 Remove and replACRe horn(s); check operation.
ACR7.13.4 Check operation of wiper/washer systems.
ACR7.14 Mechanical and Electrical Components: Fuel, Intake and Exhaust Systems
ACR7.14.1 Remove, and replACRe air intake components.