Print this chapterPrint this chapter

BPSS Family and Consumer Science Standards

FACS

Area of Study 10:

Hospitality, Tourism, and Recreation

Comprehensive Standard - Synthesize knowledge, skills, and practices required for careers in hospitality, tourism, and recreation.

Standard FAC-10.1 Analyze career paths within the hospitality, tourism and recreation industries.

    • FAC-10.1.01 Explain the roles and functions of individuals engaged in hospitality, tourism and recreation careers.
    • FAC-10.1.02 Analyze opportunities for employment in hospitality, tourism, and recreation careers.
    • FAC-10.1.03 Summarize education and training requirements and opportunities for career paths in hospitality, tourism, and recreation careers.
    • FAC-10.1.04 Analyze the impact of hospitality occupations on local, state, national, and global economies.
    • FAC-10.1.05 Create an employment portfolio for use with applying for internships and work-based learning opportunities in hospitality, tourism, and recreation careers.
    • FAC-10.1.06 Analyze the role of professional organizations in the hospitality, tourism, and recreation professions.

Standard FAC-10.2 Demonstrate procedures applied to safety, security, and environmental issues.

    • FAC-10.2.01 Explain the importance of safety, security, and environmental issues related to the hospitality, tourism, and recreation industries.
    • FAC-10.2.02 Demonstrate procedures for assuring guest or customer safety.
    • FAC-10.2.03 Evaluate evacuation plans and emergency procedures.
    • FAC-10.2.04 Demonstrate management and conservation of resources for energy efficiency and protection of the environment.
    • FAC-10.2.05 Design a system for documenting, investigating, and taking action on safety, security, and environmental issues.

Standard FAC-10.3 Apply concepts of quality service to assure customer satisfaction.

    • FAC-10.3.01 Apply industry standards for service methods that meet expectations of guests or customer, tourism, and recreation industries.
    • FAC-10.3.02 Analyze the relationship between employee attitude, appearance, and actions and guest or customer satisfaction.
    • FAC-10.3.03 Apply a system to evaluate and resolve employee, employer, guest, or customer complaints.
    • FAC-10.3.04 Analyze effects of customer relations on success of the hospitality, tourism, and or recreation industry.
    • FAC-10.3.05 Analyze effects of customer relations on meeting the hospitality, tourism, and recreation needs of special populations.

Standard FAC-10.4 Demonstrate practices and skills involved in lodging occupations.

    • FAC-10.4.01 Demonstrate front desk, office, and customer service skills.
    • FAC-10.4.02 Perform cash handling, accounting, and financial transactions.
    • FAC-10.4.03 Manage convention, meeting, and banquet support functions.
    • FAC-10.4.04 Apply basic food preparation and service skills in catering operations.
    • FAC-10.4.05 Manage use, care, storage, maintenance, and safe operations of equipment, tools, and supplies.
    • FAC-10.4.06 Apply facility management, maintenance, and service skills to lodging operations.
    • FAC-10.4.07 Apply time and work management skills to facility service tasks.
    • FAC-10.4.08 Analyze sales and marketing functions in lodging operations.

Standard FAC-10.5 Demonstrate practices and skills for travel related services.

    • FAC-10.5.01 Examine geography, climate, sites, and time zones of various regions and countries.
    • FAC-10.5.02 Examine lodging, tourism, and recreation customs of various regions and countries.
    • FAC-10.5.03 Apply knowledge of food, beverage, and etiquette of various regions and countries to decisions about lodging, tourism, and recreation.
    • FAC-10.5.04 Assemble information needed for domestic and international travel.
    • FAC-10.5.05 Produce travel documents and itineraries, utilizing current technology.
    • FAC-10.5.06 Monitor travel arrangements using computerized systems.

Standard FAC-10.6 Demonstrate management of recreation, leisure, and other programs and events.

    • FAC-10.6.01 Coordinate client inquiries and requests.
    • FAC-10.6.02 Design themes, time lines, budgets, agendas, and itineraries.
    • FAC-10.6.03 Organize locations, facilities, suppliers, and vendors for specific services.
    • FAC-10.6.04 Prepare for distribution of event materials.
    • FAC-10.6.05 Demonstrate skills related to promoting and publicizing events.
    • FAC-10.6.06 Manage programs and events for specific age groups or diverse populations.
    • FAC-10.6.07 Promote wellness through recreation and leisure programs and events.