Understands the techniques and strategies used to foster positive, ongoing relationships with customers.
Standards Structure
Content Standards are listed at the top of the list and are the general statements of what students need to know and be able to do.
Topics are listed below the standards and further clarify a specific area of the standard.
Topic 3.1: Foster positive relationships with customers to enhance company image and sales.
Topic 3.2: Resolve conflicts with/for customers to encourage repeat business.
Topic 3.3: Reinforce company's image to exhibit the company's brand promise.
Topic 3.4: Understand the nature of customer relationship management to show its contributions to a company.
Calculation Method for Standards
Standards are larger groups of related student competencies. So the Standard Score is a calculation of all the related student competencies. So click on the student competences identifiers name below each Standard to access
the learning targets and proficiency scales for each Disciplinary Core Idea's related Performance Expectations.
