ACR-HS.s5
 ACR-HS.s5 Standard 5:
Damage Analysis, Estimating and Customer Service Task List
Standards Structure
- Content Standards are listed at the top of the list and are the general statements of what students need to know and be able to do.
- Topics are listed below the standards and further clarify a specific area of the standard.
Topic 5.1
Damage Analysis
Topic 5.3
Vehicle Construction and Parts Identification
Topic 5.4
Customer Relations and Sales Skills
Calculation Method for Standards
Standards are larger groups of related student competencies. So the Standard Score is a calculation of all the related student competencies. So click on the student competences identifiers name below each Standard to access
the learning targets and proficiency scales for each Disciplinary Core Idea's related Performance Expectations. |
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ACR-HS.s5.t01 
(ARC) Standard 5:
Damage Analysis, Estimating and Customer Service Task List
ACR-HS.s5.t01 Damage Analysis
 Proficiency Scale
Students Competencies...
- Position the vehicle for inspection.
- Prepare vehicle for inspection by providing access to damaged areas.
- Analyze damage to determine appropriate methods for overall repairs.
- Determine the direction, point(s) of impact, and extent of direct, indirect, and inertia damage.
- Gather details of the incident/accident necessary to determine the full extent of vehicle damage.
- Identify and record pre-existing damage.
- Identify and record prior repairs.
- Perform visual inspection of structural components.
- Identify structural damage using measuring tools and equipment.
- Perform visual inspection of non-structural components.
- Determine parts, components, material type(s) and procedures necessary for a proper repair.
- Identify type and condition of finish; determine if refinishing is required.
- Identify suspension, electrical, and mechanical component physical damage.
- Identify safety systems physical damage.
- Identify interior component damage.
- Identify damage to add-on accessories and modifications.
- Identify single (one time) use components.
Proficiency Scale
The student can...
1 Beginning
with help, demonstrates a partial understanding of some of the simpler details and processes (Score 2.0 content) and some of the more complex ideas and processes (Score 3.0 content).
2 Developing
demonstrates no major errors or omissions regarding the simpler details and processes but exhibits major errors or omissions regarding the more complex ideas and processes (Score 3.0 content).
3 Proficient "The Standard."
demonstrates no major errors or omissions regarding any of the information and processes that were end of instruction expectations.
4 Advanced
demonstrates in-depth inferences and applications regarding more complex material that go beyond end of instruction expectations.
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ACR-HS.s5.t02
(ARC) Standard 5:
Damage Analysis, Estimating and Customer Service Task List
ACR-HS.s5.t02 Estimating
Proficiency Scale
Students Competencies...
- Determine and record customer/vehicle owner information.
- Identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant.
- Identify and record vehicle options, including trim level, paint code, transmission, accessories, and modifications.
- Identify safety systems; determine replacement items.
- Apply appropriate estimating and parts nomenclature (terminology).
- Determine and apply appropriate estimating sequence.
- Utilize estimating guide procedure pages.
- Apply estimating guide footnotes and headnotes as needed.
- Identify operations requiring labor value judgment.
- Select appropriate labor value for each operation (structural, non-structural, mechanical, and refinish).
- Select and price OEM parts; verify availability, compatibility, and condition.
- Select and price alternative/optional OEM parts; verify availability, compatibility and condition.
- Select and price aftermarket parts; verify availability, compatibility, and condition.
- Select and price recyclable/used parts; verify availability, compatibility and condition.
- Select and price remanufactured, rebuilt, and reconditioned parts; verify availability, compatibility and condition.
- Determine price and source of necessary sublet operations.
- Determine labor value, prices, charges, allowances, or fees for non-included operations and miscellaneous items.
- Recognize and apply overlap deductions, included operations, and additions.
- Determine additional material and charges.
- Determine refinishing material and charges.
- Apply math skills to establish charges and totals.
- Identify procedural differences between computer-assisted systems and manually written estimates.
- Identify procedures to restore corrosion protection; establish labor values, and material charges.
- Determine the cost effectiveness of the repair and determine the approximate vehicle retail, and repair value.
- Recognize the differences in estimation procedures when using different information provider systems.
- Verify accuracy of estimate compared to the actual repair and replacement operations.
Proficiency Scale
The student can...
1 Beginning
with help, demonstrates a partial understanding of some of the simpler details and processes (Score 2.0 content) and some of the more complex ideas and processes (Score 3.0 content).
2 Developing
demonstrates no major errors or omissions regarding the simpler details and processes but exhibits major errors or omissions regarding the more complex ideas and processes (Score 3.0 content).
3 Proficient "The Standard."
demonstrates no major errors or omissions regarding any of the information and processes that were end of instruction expectations.
4 Advanced
demonstrates in-depth inferences and applications regarding more complex material that go beyond end of instruction expectations.
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ACR-HS.s5.t03
(ARC) Standard 5:
Damage Analysis, Estimating and Customer Service Task List
ACR-HS.s5.t03 Vehicle Constructions and Parts Identification
Proficiency Scale
Students Competencies...
- Identify type of vehicle construction (space frame, unibody, body-over-frame).
- Recognize the different damage characteristics of space frame, unibody, and body-over-frame vehicles.
- Identify impact energy absorbing components.
- Identify steel types; determine repairability.
- Identify aluminum/magnesium components; determine repairability.
- Identify plastic/composite components; determine repairability.
- Identify vehicle glass components and repair/replacement procedures.
- Identify add-on accessories.
Proficiency Scale
The student can...
1 Beginning
with help, demonstrates a partial understanding of some of the simpler details and processes (Score 2.0 content) and some of the more complex ideas and processes (Score 3.0 content).
2 Developing
demonstrates no major errors or omissions regarding the simpler details and processes but exhibits major errors or omissions regarding the more complex ideas and processes (Score 3.0 content).
3 Proficient "The Standard."
demonstrates no major errors or omissions regarding any of the information and processes that were end of instruction expectations.
4 Advanced
demonstrates in-depth inferences and applications regarding more complex material that go beyond end of instruction expectations.
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ACR-HS.s5.t04
(ARC) Standard 5:
Damage Analysis, Estimating and Customer Service Task List
ACR-HS.s5.t04 Customer Relations and Sales Skills
Proficiency Scale
Students Competencies...
- Acknowledge and/or greet customer/client.
- Listen to customer/client; collect information and identify customers/client's concerns, needs and expectations.
- Establish cooperative attitude with customer/client.
- Identify yourself to customer/client; offer assistance.
- Deal with angry customer/client.
- Identify customer/client preferred communication method; follow up to keep customer/client informed about parts and the repair process.
- Recognize basic claims handling procedures; explain to customer/client.
- Project positive attitude and professional appearance.
- Provide and review warranty information.
- Provide and review technical and consumer protection information.
- Estimate and explain duration of out-of-service time.
- Apply negotiation skills to obtain a mutual agreement.
- Interpret and explain manual or computer-assisted estimate to customer/client.
Proficiency Scale
The student can...
1 Beginning
with help, demonstrates a partial understanding of some of the simpler details and processes (Score 2.0 content) and some of the more complex ideas and processes (Score 3.0 content).
2 Developing
demonstrates no major errors or omissions regarding the simpler details and processes but exhibits major errors or omissions regarding the more complex ideas and processes (Score 3.0 content).
3 Proficient "The Standard."
demonstrates no major errors or omissions regarding any of the information and processes that were end of instruction expectations.
4 Advanced
demonstrates in-depth inferences and applications regarding more complex material that go beyond end of instruction expectations.
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(ACR) Auto Collision Repair Standards Book