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(Prioritized Competencies)

MKT-HS.03

CTE-MKT logoMKT-HS.03 Standard 03:

Customer Relations

Understands the techniques and strategies used to foster positive, ongoing relationships with customers.

Standards Structure

  • Content Standards are listed at the top of the list and are the general statements of what students need to know and be able to do.
  • Topics are listed below the standards and further clarify a specific area of the standard.
    • Topic 3.1: Foster positive relationships with customers to enhance company image and sales.
    • Topic 3.2: Resolve conflicts with/for customers to encourage repeat business.
    • Topic 3.3: Reinforce company's image to exhibit the company's brand promise.
    • Topic 3.4: Understand the nature of customer relationship management to show its contributions to a company.

Calculation Method for Standards

Standards are larger groups of related student competencies. So the Standard Score is a calculation of all the related student competencies. So click on the student competences identifiers name below each Standard to access the learning targets and proficiency scales for each Disciplinary Core Idea's related Performance Expectations.

MKT-HS.03.T02.01

MKT logo
(MKT) Standard 03: Customer Relations
[Topic 2] Understands the techniques and strategies used to foster positive, ongoing relationships with customers.

MKT-HS.03.T02.01 Handle difficult customers.

Proficiency Scale

The student can ...
1 Beginning
... with help, demonstrates a partial understanding of some of the simpler details and processes (Score 2.0 content) and some of the more complex ideas and processes (Score 3.0 content).
Start

2 Developing
... demonstrates no major errors or omissions regarding the simpler details and processes but exhibits major errors or omissions regarding the more complex ideas and processes (Score 3.0 content).
Simple

3 Proficient
“The Standard.”
... demonstrates no major errors or omissions regarding any of the information and processes that were end of instruction expectations.
Target

4 Advanced
... demonstrates in-depth inferences and applications regarding more complex material that go beyond end of instruction expectations.
Complex

MKT-HS.03.T02.02

MKT logo
(MKT) Standard 03: Customer Relations
[Topic 2] Understands the techniques and strategies used to foster positive, ongoing relationships with customers.

MKT-HS.03.T02.02 Handle customer/client complaints.

Proficiency Scale

The student can ...
1 Beginning
... with help, demonstrates a partial understanding of some of the simpler details and processes (Score 2.0 content) and some of the more complex ideas and processes (Score 3.0 content).
Start

2 Developing
... demonstrates no major errors or omissions regarding the simpler details and processes but exhibits major errors or omissions regarding the more complex ideas and processes (Score 3.0 content).
Simple

3 Proficient
“The Standard.”
... demonstrates no major errors or omissions regarding any of the information and processes that were end of instruction expectations.
Target

4 Advanced
... demonstrates in-depth inferences and applications regarding more complex material that go beyond end of instruction expectations.
Complex

MKT-HS.19

CTE-MKT logoMKT-HS.19 Standard 19:

Promotion

Understands the concepts and strategies needed to communicate information about products, services, images, and/or ideas to achieve a desired outcome.

Standards Structure

  • Content Standards are listed at the top of the list and are the general statements of what students need to know and be able to do.
  • Topics are listed below the standards and further clarify a specific area of the standard.
    • Topic 19.1: Acquire a foundational knowledge of promotion to understand its nature and scope.
    • Topic 19.2: Understand promotional channels used to communicate with targeted audiences.
    • Topic 19.3: Understand the use of an advertisement's components to communicate with targeted audiences.
    • Topic 19.4: Understand the use of public-relations activities to communicate with targeted audiences.
    • Topic 19.5: Understand the use of direct marketing to attract attention and to build brand.
    • Topic 19.6: Develop content for use in marketing communications to create interest in product/business/idea.
    • Topic 19.7: Manage media planning and placement to enhance return on marketing investment.
    • Topic 19.8: Utilize publicity to inform stakeholders of business activities.
    • Topic 19.9: Employ sales-promotion activities to inform or remind customers of business/product.
    • Topic 19.10: Plan marketing communications to maximize effectiveness and to minimize costs.
    • Topic 19.11: Utilize special events or outside agency/consultant to increase sales.
    • Topic 19.12: Understand, monitor, and manage promotional activities to maximize return on sport/event efforts.

Calculation Method for Standards

Standards are larger groups of related student competencies. So the Standard Score is a calculation of all the related student competencies. So click on the student competences identifiers name below each Standard to access the learning targets and proficiency scales for each Disciplinary Core Idea's related Performance Expectations.

MKT-HS.19.T03.01

MKT logo
(MKT) Standard 19: Promotion
[Topic 3] Understand the use of an advertisement's components to communicate with targeted audiences.

MKT-HS.19.T03.01 Explain the components of advertisements.

Proficiency Scale

The student can ...
1 Beginning
... with help, demonstrates a partial understanding of some of the simpler details and processes (Score 2.0 content) and some of the more complex ideas and processes (Score 3.0 content).
Start

2 Developing
... demonstrates no major errors or omissions regarding the simpler details and processes but exhibits major errors or omissions regarding the more complex ideas and processes (Score 3.0 content).
Simple

3 Proficient
“The Standard.”
... demonstrates no major errors or omissions regarding any of the information and processes that were end of instruction expectations.
Target

4 Advanced
... demonstrates in-depth inferences and applications regarding more complex material that go beyond end of instruction expectations.
Complex

MKT-HS.20

CTE-MKT logoMKT-HS.20 Standard 20:

Selling

Understands the concepts and actions needed to determine client needs and wants and respond through planned, personalized communication that influences purchase decisions and enhances future business opportunities.

Standards Structure

  • Content Standards are listed at the top of the list and are the general statements of what students need to know and be able to do.
  • Topics are listed below the standards and further clarify a specific area of the standard.
    • Topic 20.1: Acquire a foundational knowledge of selling to understand its nature and scope.
    • Topic 20.2: Acquire product knowledge to communicate product benefits and to ensure appropriateness of product for the customer.
    • Topic 20.3: Understand sales processes and techniques to enhance customer relationships and to increase the likelihood of making sales.
    • Topic 20.4: Utilize sales-support activities to increase customer/sponsor satisfaction.
    • Topic 20.5: Employ sales processes and techniques to enhance customer relationships and to increase the likelihood of making sales.
    • Topic 20.6: Implement support activities to facilitate the selling process.
    • Topic 20.7: Understand, perform pre-sales of, and complete the sales process to show command of their nature and scope.

Calculation Method for Standards

Standards are larger groups of related student competencies. So the Standard Score is a calculation of all the related student competencies. So click on the student competences identifiers name below each Standard to access the learning targets and proficiency scales for each Disciplinary Core Idea's related Performance Expectations.

MKT-HS.20.T06.04

MKT logo
(MKT) Standard 20: Selling
[Topic 6] Implement support activities to facilitate the selling process.

MKT-HS.20.T06.04 Sell advertising space in printed and electronic materials.

Proficiency Scale

The student can ...
1 Beginning
... with help, demonstrates a partial understanding of some of the simpler details and processes (Score 2.0 content) and some of the more complex ideas and processes (Score 3.0 content).
Start

2 Developing
... demonstrates no major errors or omissions regarding the simpler details and processes but exhibits major errors or omissions regarding the more complex ideas and processes (Score 3.0 content).
Simple

3 Proficient
“The Standard.”
... demonstrates no major errors or omissions regarding any of the information and processes that were end of instruction expectations.
Target

4 Advanced
... demonstrates in-depth inferences and applications regarding more complex material that go beyond end of instruction expectations.
Complex

MKT-HS.20.T07.07

MKT logo
(MKT) Standard 20: Selling
[Topic 7] Understand, perform pre-sales of, and complete the sales process to show command of their nature and scope.

MKT-HS.20.T07.07 Prepare sales presentation.

Proficiency Scale

The student can ...
1 Beginning
... with help, demonstrates a partial understanding of some of the simpler details and processes (Score 2.0 content) and some of the more complex ideas and processes (Score 3.0 content).
Start

2 Developing
... demonstrates no major errors or omissions regarding the simpler details and processes but exhibits major errors or omissions regarding the more complex ideas and processes (Score 3.0 content).
Simple

3 Proficient
“The Standard.”
... demonstrates no major errors or omissions regarding any of the information and processes that were end of instruction expectations.
Target

4 Advanced
... demonstrates in-depth inferences and applications regarding more complex material that go beyond end of instruction expectations.
Complex